- What is an online company store?
An online company store is your company’s online brand merchandise store. Each online company store offers immediate access to your corporate-approved branded merchandise.
- Will authorized users have access to online reporting tools?
Yes, our online company stores give approved users access to the online reporting dashboard. The dashboard features reports such as orders, sales, current inventory, receiving history, low stock products, among others.
- What if the item I need is not on the site?
Each client works with a dedicated account executive to help select items for the online company store and coordinate special drop ship orders.
- What if I have leftover items from a drop ship order? Can I put these items on the site?
One advantage of having an online company store is that nothing is wasted. If one department has leftover items, they can be shipped to the warehouse, put on the site and made available to the entire company.
- How long will it take for my order to ship?
Shipment time depends on the ordered quantity and varies between same day shipping to 3 weeks.
- Will I have access to online order tracking?
Yes, each shopper has online access to their full order history. The shopper is able to get tracking information, reorder and view details for every order.
- Can my site be changed or customized after the launch?
Definitely! We are always working to continually improve your site to meet your exact business requirements.
- Do you provide in-house photography?
Yes, all products are photographed to adequately display your brand. In-house photography allows you to quickly add new items to the site.
- Is this site limited to the number of products available?
No, you can have as many products and categories on the site as you want.
- What is your companies size and business model?
Companyestore is a privately held company. We answer to the immediate needs of our clients. Online company stores are our core business, and we do not franchise our business model. Every one of our team members works closely through our office to provide the best online company store capabilities and customer service possible.
- Does your company own its fulfillment and distribution center?
Yes, we own our fulfillment and distribution center. This gives us total control over customer service, quality and cost from beginning to end. Many companies offer online company stores by partnering with a fulfillment company, but due to the intricacies of the branded merchandise industry, this almost always leads to poor quality control and customer service. We have total control over the success of your program, leading to best in class customer service and quality.
- Are your online company stores fully integrated with fulfillment and distribution center?
Yes, our online company stores are fully integrated with our warehouse and shipping systems. This enables us to quickly and accurately process orders same day. As soon as an order is placed online, the packing slip immediately prints in our warehouse, the order is gathered and packed, and the bar-coded packing list is scanned into our integrated shipping systems, eliminating any need for manually keying information. Integration with warehousing and shipping systems also provides greatly expanded possibilities for the customized functionality of your store. While some companies are offering in-house fulfillment, many do this with a simple order-taking shopping cart. If an inventory system exists, everything must be manually rekeyed, often resulting in errors and time-consuming order processing. This is why the integration of your online company store and fulfillment center is so crucial to the success of your program.
- Can you provide the exact reporting required?
Yes, if there is a data field available we can map it to a customized report, and if there is not a data field, we will create one. This leads to unlimited ability to report on any information you require. Because our systems are a complete end-to-end solution, we can access the entire spectrum of data as it relates to your program.